This document contains the terms and conditions that govern the sale of products (henceforth referred to as the Terms of Purchase) on this website by the company Pepe Jeans, S.L., with the address: Carretera Laureà Miró nº 403-405, (08980) Sant Feliu de Llobregat, Barcelona, Spain, registered in the Mercantile Registry of Barcelona in Volume 30779, Folio 139, Page B-178404, 1st Inscription 1ª and with C.I.F. B-61663555. This website, which operates under the domain name pepejeans.com, is managed by the aforementioned company Pepe Jeans, S.L. (“Pepe Jeans”).

Please read these terms and conditions carefully, as by making an order via this website you will be granting your consent to be bound under these Terms and Conditions of Purchase, the Conditions of Use for the website, our Privacy Policy and our Policy regarding the use of cookies. If you do not agree with all of these conditions and policies, you must not use this website.

These Conditions of Purchase may be modified at any time, so you must read them before making any purchase via our website. If you have any questions regarding these Conditions, you may contact us except public holidays.

To ensure a comfortable buying experience, if you have any questions you can contact us here

Returns (right to desist)

Pepe Jeans allows for the possibility to cancel your order at no extra cost, if requested while still being processed, before it has been sent to the transportation company for delivery. Otherwise you will have to wait to receive the order in order to process the return.

Please note that during sales, Christmas, special promotions and high demand periods, changes of delivery address or cancellation requests will not be accepted.

Once the product has been delivered, you will have thirty (30) calendar days from the reception of the order to cancel the contract and return the product you have acquired. You will have to notify Pepe Jeans within this period of your intention to cancel the contract

Please bear the following aspects in mind:

• 1. The right to desist from a contract will not be granted for (i) personalised items (including products from our Custom Studio), and (ii) if products, that are sealed for hygiene, (underwear, beachwear and masks) which have been unsealed after delivery.
• 2. Make sure the items are in the same condition as when they were received. Please return the item using or including all of its original packaging, together with the accompanying documentation. In any event, you must return the product together with the invoice you received when you made the purchase. Returns will not be allowed when the product has been used beyond opening its packaging, for products that are not in the same condition as when they were delivered, or if they have suffered any damage. Both in the above cases, and in case of receiving a return with wrong content, we will contact you to make the products available to you within fifteen (15) calendar days. If you are unable to manage or carry out the return, we will be authorized to abandon the product or the contents of the package in question.
• 3. You must return in the same delivery all of the items you have acquired in the same order that you wish to return.
• 4. If you have been given a gift together with the product you wish to return, this must also be returned in the same conditions. Otherwise you will be debited the amount corresponding to the value of the gift.
• 5. We cannot offer an exchange for the product.
• 6. You can only send returns from the same country in which the order was made.
• 7. Cash on delivery returns will not be accepted.
• 8. Returns will not be accepted by any other means than those described in this document.
• 9. Refunds will only be made for products that have been returned according to our returns policy.
• 10. We will only process returns of products acquired from 175.p.syniva.es.

If you have any doubts regarding our returns policy, you may contact us here on public holidays.

Products with faults or defects

Please note that all products sent for delivery are checked carefully to avoid these situations.

However, if you believe that the product has any faults or manufacturing defects, you may contact us here except on public holidays.

Once the return has been requested accepted, we will arrange collection of the faulty item at the agreed address and time.

Within a maximum of 14 calendar days you’ll receive the refund, using the same method you used to make the payment.

Online in-store orders:

All orders placed in store and paid in cash or gift card, must be returned only in a physical store and within the same country.