Returns

Returning online purchases

If for any reason you want to return an order, you can do so within 30 calendar days of receiving it. Remember that the items must be returned in original conditions, without any signs of use and keeping their labels in perfect condition. The shipment costs for both deliveries and returns vary depending on your country and it is specified in the check out and during the return process.

Once we receive your returned items, we will give you a full refund within a maximum of 14 calendar days, using the same method that you used to make the purchase.

Depending on whether you are a registered user or not, the returns process is slightly different:

Registered users
  • To access your account, click here, locate the order you want to return, and click on "Make return".
  • You will be taken to our courier’s website, where you will be able to choose your return method: you can either take the parcel to a collection point or arrange for it to be collected from your home*.
  • Fill in the form to generate the returns label. Download and print the label, then stick it on the box. Remember that each box needs its own label. If you need more than one, repeat these steps to get as many labels as you need.
  • Prepare the items in their original packaging or in another cardboard box.
  • Finally, ensure the box is properly sealed.
* If you are not home when the courier calls, you will need to contact them to schedule a new collection time.
Guests
  • As a guest, you can manage your returns by clicking the link in your confirmation email, or click this link and follow the steps outlined above.

Please remember

  • The items must have all their labels and be in perfect condition. Underwear, beachwear and perfumes cannot be returned due to hygiene regulations.
  • All items purchased online must be returned via the same online store. (If you choose to return a purchase by courier, you must return it to the same online store that you bought it from).
  • If your order arrives damaged or defective, please contact our Customer Service team. All products purchased on pepejeans.com are carefully checked to ensure they are free of defects.